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09-01-2021 01:52 PM
I have ordered a new phone and I have received the confirmation email. But payment hasn't been took out of my account yet. And when I go on ee website it says that the phone is still in shopping basket.so don't know if processed properly yet
09-01-2021 03:18 PM
Hi @Bridied87.
Welcome to the community.
I'd recommend getting in touch with our Customer Care team so they can check to see if the order went through on your account.
Jon
