Order sucess email but unable to track?

Caitlin0124
Explorer

‎18-01-2021 02:51 PM

I made an order last night, i instantly recieved an order sucess email and the first payment was took from my bank. I cannot track this order though it just says "sorry there is no information available". Is the first email an automatic response? Im unsure now wether i have actually been accepted or not although there has been no cancle email or money refunded? 

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3 REPLIES 3
Christopher_G
EE Community Support Team

‎18-01-2021 04:34 PM

Hi @Caitline0124


Welcome to the community. 🙂


Which phone did you order? Please include the colour and memory size where applicable.

 

Thanks


Chris

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Caitlin0124
Explorer
In response to Christopher_G

‎18-01-2021 04:38 PM

It was the purple iphone 11 64gb

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Christopher_G
EE Community Support Team
In response to Caitlin0124

‎18-01-2021 04:42 PM

Thank you, @Caitlin0124

 

I've checked and that phone is in stock and expected to be delivered within one working day.

 

If you haven't heard anything by tomorrow morning, it may be worth speaking with our Mobile Care team to check your order.


Chris

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