Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Order email not received

Mulder00
Visitor

‎07-07-2021 06:32 AM - edited ‎07-07-2021 06:33 AM

As probably every other person who has ordered something through the EE shop, I haven't received a confirmation email, despite the message at the end of the process saying that one has been sent. (This was on Monday morning, today is Wednesday).

 

As everyone else, before posting here, I have checked my spam folder and there's nothing there.

 

Has the EE system been checked since around 2017 when all these complaints started rather than making every person check their spam folder and then having to contact EE?  It seems like nobody has actually thought that maybe something is wrong and the system which is supposed to send the emails, isn't working?

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎07-07-2021 08:48 AM

Hi there @Mulder00

 

Thanks for coming to the community. 

 

Once the order has been processed you should receive the email to the email address provided at checkout. 

 

What device did you order? Could you let me know the model colour and size? 

 

Thanks. 

 

Leanne.

 

0 Helpful