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Order delivered to store and stuck there

RJME
Explorer

‎30-04-2020 08:59 PM

My 70plus mother ordered and paid for a phone that was delivered to a joint EE/Argos store for her to collect in store but lockdown happened on 23rd March before she could collect, any help or advice as to whether she could get this re-ordered and delivered to her home would be much appreciated as she has heard nothing from EE regarding the order and has not been refunded. She has tried to ring 150 but can never get through. 

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3 REPLIES 3
Profile closed
Not applicable

‎30-04-2020 09:05 PM - edited ‎30-04-2020 09:06 PM

Hi @RJME 

 

Welcome to the EE Community,

 

If you call 0800 317 720 you will be able to get through to a customer service advisor & they will be able to advise you.

 

Thanks,

 

David.

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RJME
Explorer
In response to Profile closed

‎30-04-2020 09:08 PM

Many thanks will pass that number onto my mother as order in her name, will be great if she could get this sorted. Thank you for your help

Profile closed
Not applicable
In response to RJME

‎30-04-2020 09:10 PM

@RJME your welcome if you require any further help in future feel free to ask here on the community 🙂

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