Order & a breach !

[Gemma112]

Hello, I ordered my iPhone 12 pro gold almost 2 weeks ago now and still have not received it! , however when doing a online order, my account got hacked from your website! I got payed and all my money got taken from my account!!!!! .. I have spoken to the fraud team and they said that the breach came from you, as this was the same day of doing my upgrade. So I am absolutely furious! - you never get back to me when I ask when my delivery will be, I had my account details hacked from you guys! - and I still haven't received my new phone! - so first of all tell me where my new phone is ?! Or is this just a scam! And yes I’ve done all the tracking bull that you ask everyone to do! - so where is my phone?!!! And I’ve emailed you about the breach but still no one has got back to me - so guess you don’t care if I report this ! Send me my bloody phone!!! - been through hell just before Christmas and everyone here wants an actual answer to where there phone is or a date but you can’t even do that, more than happy to take peoples money! Leak peoples bank information on open banking! But then not give them there order! 

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[Chris_B]

@Gemma112  I can EE give you a date if they don’t receive enough from Apple to be able to allocate one to you. EE don’t know how many they’ll get from Apple on the shipment.   

You’ll have to speak with customer services about your “hacked account” as this is just a public forum not customer services do there no access to your account here. 

[Katie_B]

Hello @Gemma112. 

Thanks for coming to the community and letting us know. 

I am sorry to hear you have not yet received your iPhone but can assure you this will be with you as soon as possible. 

Please could I ask what memory size you ordered in the iPhone 12 Pro?

I have also sent you a private message regarding the payments being taken from your account. When you have a moment please take a look and get back to me. 

Katie 🙂

[Gemma112]

@Katie_B 

hi Katie, 

the memory size is 128gb 

And no problem I will reply back to that. 

just frustrated about not receiving the phone yet 😕 .. and plus the hacking tbh! 

yeah would you say we will get the phone before Christmas? 

many thanks 

Gemma 

[Katie_B]

Hi @Gemma112. 

Thanks for getting back to me :). 

Due to limited stock availability, we are fulfilling orders for this iPhone 12 on a first come first serve basis and are working with Apple to get this to you as soon as possible. 

We are sorry for the delay.

Katie.

[Gemma112]

@Katie_B 

Thank you for getting back to me,

yeah I completely understand that, do you know the longest wait time? 

many thanks 

Gemma 

[Lottie_W]

Hi Gemma, do you have a number we can reach you on? The one above is a digit short.

[Beth_M]

Hey, are you please able to send us the contact number again? The number above is 1 digit too short, Thank you.