Oppo

[shirleyhall1958]

The sound has gone on my oppo smartphone, ringtones are working but not media or voicecalls. Can anyone help please. Obviously I cannot phone EE.

Many thanks Shirley

[bristolian]

Hi @shirleyhall1958 

Do any of the suggestions on Oppo help site here help?

If necessary, you can call EE on 0800 0798586 free from any UK phone.

[Northerner]

Hi @shirleyhall1958 

Have you tried restarting your device? 

You may need to factory reset. As ringtones are working then it's not hardware related but likely software.

Thanks

[shirleyhall1958]

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Thank you so much for responding. Fortunately the phone has started working again. It’s good to know there are people out there that want to help.

Kind regards Shirley

Sent from Mail for Windows 10

[shirleyhall1958]

Many thanks for your support. I did try the options on the Oppo site and although nothing worked at the time, it did begin to work later this afternoon.