Oppo

shirleyhall1958
Investigator
Investigator

The sound has gone on my oppo smartphone, ringtones are working but not media or voicecalls. Can anyone help please. Obviously I cannot phone EE.

Many thanks Shirley

4 REPLIES 4
bristolian
EE Community Star
EE Community Star

Hi @shirleyhall1958 

 

Do any of the suggestions on Oppo help site here help?

 

If necessary, you can call EE on 0800 0798586 free from any UK phone.

Northerner
EE Community Star
EE Community Star

Hi @shirleyhall1958 

 

Have you tried restarting your device? 

 

You may need to factory reset. As ringtones are working then it's not hardware related but likely software.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
shirleyhall1958
Investigator
Investigator
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Thank you so much for responding. Fortunately the phone has started working again. It’s good to know there are people out there that want to help.

Kind regards Shirley

Sent from Mail for Windows 10

 

Many thanks for your support. I did try the options on the Oppo site and although nothing worked at the time, it did begin to work later this afternoon.