Lost phone

[Mickob]

Could someone please tell me how I can block my son's lost phone using EE app as office closed. And cannot get into iCloud as can't find password and won't let me on Apple with my android phone

[Schockwave]

Hello @Mickob ,

Welcome to the community,

You can ring 24 hours a day to report a lost or stolen phone, which will block it and the SIM card, you can then also request a replacement SIM card, which will have the same mobile number but a different IMEI number.

[Mickob]

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Thank you

Sent from my Huawei phone

[Schockwave]

@Mickob , you are welcome, glad to be of help, hope it gets found, if you know where he lost it, you may find someone picked it up and handed it in somewhere.

[Mickob · Accepted solution]

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Thank you. We found it. A friend went to the address that we had on 360 and we got it back. Thank you

Sent from my Huawei phone

[Northerner]

Phi @Mickob 

What phone does he gave as there is normally tracking software on the phone. For example if you on Android then log into Google and search "find my device" 

Thanks

[Schockwave]

@Mickob , thank you for coming back and letting me know, glad you got it back, that is good news and you are welcome!