Offer ended early

[AndyM6]

My 1 free year offer to Apple TV (when I took out my new contract in Sept 2020 seems to been removed after around 7 months. How do I go about to getting this reactivated for my one year? Thanks.

[Leanne_T]

Morning @AndyM6

Thanks for coming to the community. 

If you go into your Settings, then select your profile for iCloud at the top then subscriptions, do you have Apple TV showing? 

Thanks 🙂

Leanne.

[AndyM6]

Hi Leanne

thank you for your reply. 

My subscription to Apple TV shows as being cancelled on 1st May (which I didn’t do). It was started in September so I should have a few more months left. If I go to manage subscriptions I’m met with options for monthly or yearly payments. 

ta

andy

[Leanne_T]

Hi @AndyM6

Thanks for checking this. 

If you give us a call on 150 our Mobile Care team will get this looked into for you 🙂

Let me know how you get on. 

Leanne.