Not recieved my add on accessorie

[Bel16]

Hi when I ordered my new phone I chose to add on an Alexa to the plan also but Iv not received it or any information on when it will be delivered. Please can you advise when I will receive it 

[Leanne_T]

Hi @Bel16

Welcome to the community.

When did you place the order?

Did you receive an email confirming the order?

Thanks 🙂

Leanne.

[Bel16]

Hi,

Order was placed in the 15th June when I ordered my new phone. I have received the phone but not the alexa. Only email I had was confirming it along with the phone and the cost has been added to my bill

Thanks

[Leanne_T]

Hi @Bel16

Thanks for coming back to me.

If you give us a call on 150 our Mobile Care team can check the order for you and give you an update.

Let me know how you get on 🙂

Leanne.