Not recieved my add on accessorie
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19-06-2020 12:15 PM
Hi when I ordered my new phone I chose to add on an Alexa to the plan also but Iv not received it or any information on when it will be delivered. Please can you advise when I will receive it
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19-06-2020 02:32 PM
Hi @Bel16
Welcome to the community.
When did you place the order?
Did you receive an email confirming the order?
Thanks 🙂
Leanne.
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20-06-2020 12:01 PM
Hi,
Order was placed in the 15th June when I ordered my new phone. I have received the phone but not the alexa. Only email I had was confirming it along with the phone and the cost has been added to my bill
Thanks
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21-06-2020 08:53 AM
Hi @Bel16
Thanks for coming back to me.
If you give us a call on 150 our Mobile Care team can check the order for you and give you an update.
Let me know how you get on 🙂
Leanne.
