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28-08-2021 09:26 AM
I'm trying to buy an add on but getting the message I don't have enough balance, even though I do? Can anyone help please?
28-08-2021 11:27 AM
Hi @Je5580
Welcome to the community.
Which one are you trying to add? Could you try doing it through a different device or browser please?
Chris
28-08-2021 11:33 AM
Hello,
EE have just charged me £10 for that 1G 7 day top-up option; which advertised for £6 .
Similar story recently with the 300G 7Day "£5" top-up ; that actually costs £7.
Not very good,
28-08-2021 11:49 AM
Hi @DJNT
Sorry to hear that. I'd recommend speaking to our Mobile Care team so they can check your account and look into this for you.
28-08-2021 12:20 PM
That's annoying, and would explain why they wouldn't let me top up the £5 either with my £6-odd available. I'll top up another few pound and see what happens... Thank you! 😊
28-08-2021 12:21 PM
The £6 one initially but it wouldn't let me purchase the £5 either. I've tried from a different device and browser.
28-08-2021 01:51 PM
Yeah, I can confirm they charged me £10 for a £6 pack too 🙄
