No updates on orders - The EE Community

Hi I have had two orders confirmed, but no delivery or updates on the orders. The numbers are xkoxxxxxxxxx and xkoxxxxxxxxx. Please can I have an update on these orders.

Thanks,

Shaun

[mod edit: please do not post order numbers on the public board. Thanks!]

6 REPLIES 6

Hi - This isn't a direct messaging platform. Your query is viewable by the whole forum community. I would suggest removing the order numbers as it is confidential to you.

Hello @GBorGH.

Thanks for coming to the community.

When did you place your order?

Please could you also provide information on what products you ordered?

Katie.

Hi,

The orders were placed on the 26/09. There is one for a new phone number SIM and the other for an iPhone 13 pro on an existing number.

I did receive an update on the 27th that stated that the SIM "Your order's on its way. It'll be delivered by Royal Mail." The SIM has not arrived, and there has been no updated on iPhone order.

Thanks,

Shaun

I would recommend allowing 3-5 working days for Royal Mail to deliver your SIM by post.

Is the iPhone you ordered listed below?

iPhone 13 Pro Max 5G 128GB Sierra Blue

iPhone 13 Pro Max 5G 128GB Silver

iPhone 13 Pro Max 5G 256GB Graphite

iPhone 13 Pro Max 5G 256GB Sierra Blue

iPhone 13 Pro Max 5G 256GB Silver

iPhone 13 Pro Max 5G 256GB Gold

iPhone 13 Pro Max 5G 512GB Sierra Blue

iPhone 13 Pro Max 5G 512GB Silver

If yes I would recommend looking at our iPhone 13 delivery queries post for information regarding the delay.

Katie 🙂

Hi,

Will give the SIM a couple more days for delivery.

The phone is an iPhone 13 Pro 256GB Graphite. So not on the list you have posted.

Thanks,

Shaun

I would recommend giving us a call so our customer care team can take a further look into your order.

Please be sure to keep us updated here on the community.

Katie 🙂