The EE Community

Can't track my order and no update!

Hi there!So I ordered a new contract phone and got the confirmation email with the XKO number and order details etc. It said if they need anything else I'd get SMS with the XKO number otherwise I'd get a text from them when my order is on its way. I'...

Upgrade from Legacy FTTC to New EE Full Fibre

I recently upgraded my legacy EE Fibre Plus plan (FTTC 80 Meg) to New EE Full Fibre 150 (FTTP 150 Meg), but could just as well have been any Full Fibre up to at least 1 Gig. It all went smoothly as to be hoped & expected. In early Dec. 2024 I ordered...

Problems with the sim

Hi everyone, I've been a new customer for a couple of weeks and I've brought my old phone number to the SIM, first problem, if I'm at home I have to connect to the wifi to call but the person on the other end can't hear me, if I remove the wifi the p...

How do I update ‘My Place’ I’ve moved but still getting alerts for old location

Phone calls in Australia

If you are an EE customer and going to Australia  BEWARE. Despite signing up to a new pay monthly account, signing up to roaming before I left and paying the extortionate roaming pass fee of £26 for 7 days I now find I cannot make calls in Australia....

Extremely slow 4g data connection, below 1Mbps most the time

I sighned up for an EE sim as it is advertised as fast speeds, but recently after using allot of internet (i am in hospital) my speeds have seemed to been throttled or put on some sort of data manipulation. I am on an unlimited plan and have been enj...

Thank you - good and helpful service

Helpful and good service from Geraint and Gareth in resolving a simple customer issue after the termination of an account.Thank you !

pay monthly order not arrived

Hey. I odered a Samsung S25 ultra 9 days ago, I had a confirmation email confirming my contract and phone would be dispatched within 2 working days.  However I have not received any further communication from EE and the phone has still not been deliv...

Tracking Orders

Hi there,I am tracking my order made on the 3rd of May 2025 but I get this message "Oops! Your tracking timed out, Search again for the latest info on your order".So confusing!

Changing card for recurring top ups

Hello, how do I change my card details in my account for recurring top up payments?