No tethering: Enable personal hotspot contact EE

[Samka]

Hi, I cannot use tethering on my iPhone and a message is showing up “Enable personal hotspot contact EE”. Can anyone help please? Thanks

[Chris_B]

@Samka   Not from here as this is a public forum you’ll need to call customer services services about this. 

[Samka · Accepted solution]

It was solved by updating iOS finally - EE staff was extremely helpful.

(iPhone XS Max, roaming from Slovakia)

Firstly I called EE asking for help. They were extremely helpful and tried absolutely everything - many thanks for that - but no luck. Then I tried to update the iOS to the latest 13.6 and started working fine finally.

[Leanne_T]

Glad to hear this is now working for you @Samka

Thanks for coming back and letting us know.

Leanne.