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No return pack

Hunter1560
Explorer

‎13-03-2021 08:36 AM

I've not received my return envelope after upgrading to an s21 ultra, I've spoken to brightstar and they said they would send another envelope but still nothing and my deadline is next week, how can I be charged for something if I have no means of sending my previous device back? 

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11 REPLIES 11
Hunter1560
Explorer
In response to Leanne_T

‎13-03-2021 09:58 AM

@Leanne_T

 

Hi Leanne, yes I have spoken to brightstar, they said they were sending another package on Wednesday but have not recieved yet, my deadline for the phone is on Thursday and I have recieved multiple warnings and my final warning, I've been trying to sort this for a week but I've recieved nothing from brightstar and all the mobile care team seem to be able to offer me is a note on my account, is there no way of extending the deadline for this? I haven't received the parcel so this is completely out of my hands yet I am being charged for it? 

0 Helpful
Leanne_T
EE Community Support Team
In response to Hunter1560

‎13-03-2021 10:04 AM

I understand @Hunter1560

 

If you do not receive the bag Monday/Tuesday, please get back in touch with Brightstar to let them know and see what can be done if the deadline is Thursday for the return.

 

Please let me know how you get on.  

 

Thanks. 

 

Leanne.

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