No order confirmation by email

[JonnyManc]

Hi

Started an upgrade on the 3rd September for the s21 (I know there is a stock issue) but I never received a confirmation email... Only the text to track the order.

I'm gonna need the order confirmation to claim the goodies from Samsung.....

How can I get this please?

Thanks

[Clearwater2021]

Same problem can’t find my account there’s been no confirmation. One minute Ee pops up when it needs topping up then boom gone when I want to check on it. 

[Katie_B]

Hello @JonnyManc and @Clearwater2021. 

How did you process your order?

Was this online, over the phone or in store?

Once you receive your phone you will be provided with a delivery note which can be uploaded as your proof of purchase. 

To complete the claim once you have your new phone please visit this website. 

Katie 🙂

[JonnyManc]

Hi Katie

It was done over the phone and the lady told me I would get an email confirmation, but I just got the text.

Here's hoping I get everything I need when the phones arrives (which will hopefully be soon)

Thanks

Chris