No mobile data after porting number from bt samsung s21+

[Whitmiester]

Hi can anyone help just switched from bt and ported my number over but can't get mobile data .

I have tried resetting network settings even did factory reset on 2 day old phone to no avail

[louwatt]

Hi, I have this exact problem. My phone is a Samsung s8 tho. The issue is now sitting with the complex team and apparently yhe port did not go through properly and it can be fixed.

[James_B]

Hi @louwatt,

Welcome to the EE Community. 🙂

I'm sorry to hear there has been an issue with your number transfer. Our porting team will be working with your previous network to resolve this as quickly as possible.

James