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No delivery date

Georgiagrace60
Visitor

‎09-08-2021 12:07 PM

I upgraded via the SMS service yesterday evening and had a confirmation email but no order number on the email to track my delivery. It says it’s due to be delivered today but I have no way of tracking it and no word from DPD either.

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎09-08-2021 02:03 PM

@Georgiagrace60  if you got a confirmation email then you would’ve got a order number which starts with a XKO or an XKN, A order number is not a tracking number this is sent to you when a device has been allocated to you.  If you’ve not had this and you’ve not had a text from DPD with a delivery time slot ( usually by 11am ) then your device isn’t on its way to you today.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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