No date of birth on My account\personal profil

[Domgraf]

I'm just checking my personal details on a few accounts. 

Date of birth is not shown. 

I am sure when I first signed an account 6-7 years ago it must have been requested and recorded. But where is it?

[XRaySpeX]

Are you on contract or PAYG?

[Domgraf]

Don't understand the question?

[XRaySpeX]

Are you on a Pay Monthly contract or on Pay As You Go?

[Domgraf]

hmm, how is that an answer to my question?

[354-]

I think PAYG accounts do not store this type of information, where as Pay Monthly would. Any Pay Monthly users help confirm this? 

[XRaySpeX]

Because, @Domgraf , it will us whether (Contract) or not (PAYG) your MyEE a/c should be holding your DoB. Please just answer my Q.

[Domgraf]

monthly payments 

[XRaySpeX]

You'll need to phone CS to get your DoB reinstated if you can't find it & you are unable to enter it yourself in your Profile.

[Domgraf]

Thanks for your response. In theory, it is helpful, in reality not so. If CS would answer a call in a reasonable time and the chat competent enough to answer,  I would not raise that issue in this forum. Guess why I wrote here? 😉