No contact regarding engineer help

[Sammie2020]

I’ve got an engineer booked to install a camera tomorrow, however I’ve had absolutely no contact from the engineer as detailed. I have taken the day of work so loosing a days wages. Was hoping for some help on how I find out how to make contact to ensure they are coming out and a rough time ? 

I'm wondering what time tomorrow the engineer will be arriving to install my camera? I've taken the day off work but ideally would like to know a rough time.

Camera (wired) booking number:

[XRaySpeX]

@Sammie2020 : If it's what I think it is it'll be a Hive eng. Doesn't your order give you any info about him? Otherwise you'll need to phone EE in the A.M. & enquire.

[Sammie2020]

After booking a slot for today I had an email confirming but it said the engineer will contact me within 24 hours before. And I’ve had no contact. Tried to search for a telephone number and can’t find anything 

[Leanne_T]

Hi there @Sammie2020

Thanks for coming to the community.

If you give our Mobile Care team a call on 150 or 0800 079 8586, they will be able to help you with your appointment.

Leanne.

[Sammie2020]

Thank you I will call that number now 

[Leanne_T]

No problem @Sammie2020

Let us know how you get on 🙂

Leanne.

[Sammie2020]

Still struggling 

ee gave me a number to call as they couldn’t assist with locating the engineer times etc

called that number and still on the phone getting transferred from dept to dept and now again on hold 👎

[Leanne_T]

Morning @Sammie2020 

Did you get this sorted? 

Is your camera now all set up?

Leanne 🙂

[Sammie2020]

No still not and still waiting on a call back from EE 

not happy it’s now 4 days 

[James_B]

Hi @Sammie2020,

I've sent you a private message.

Thanks 🙂

James