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No confirmation email?

bkanee
Visitor

My account holder updated my contract and ordered an iphone 7 for myself on Sunday and we have still not recieved any confirmation for the update. How long should it take to recieve this confirmation??

 

Thanks in advanced for your help!

2 REPLIES 2
Chris_B
Grand Master
Grand Master

@bkanee  Has the account holder looked in their junk/spam folder for any emails confirming the order ?  If not they’ll need to call customer services as you should of got one within 24 hours. 

James_B
EE Community Support Team

Hi @bkanee,

 

Thanks for visiting the EE Community.

 

That's great advice from @Chris_B. If your confirmation email isn't in your spam folder, please get in touch so we can take a quick look at your order.

 

James