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No confirmation email

Lsamples23
Investigator
Investigator

‎24-11-2021 08:08 AM

Hi 

I’ve had no confirmation email for my order of an IPhone13 pro I have checked my junk email and even contacted 150 who told me DPD received my order on the 22nd. Been on the DPD app and they have no parcel activity for my address. 
Currently at the moment I feel like there’s no order that’s been made and I’ve been conned out of my £35 early upgrade fee. 
Thanks

 

2 REPLIES 2
Lisa-j84
Visitor

‎24-11-2021 09:15 AM

I am having the same problem I called them so they gave me my order number but that doesn’t work 

0 Helpful
Leanne_T
EE Community Support Team
In response to Lisa-j84

‎24-11-2021 10:48 AM

Hi @Lsamples23 @Lisa-j84

 

Thanks for coming to the community. 

 

If you can give us another call on 150, the team will get your order looked into and see if they can help you further. 

 

Let me know how you get on 🙂

 

Leanne.

0 Helpful