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No case or screen protector.

Sue571
Explorer

‎28-10-2019 06:45 PM

I upgraded my phone on October 14th and ordered and paid for a case and screen protector. My phone arrived but no sign ofa case or screen protector. 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎28-10-2019 07:37 PM

@Sue571  then you need to call customer services about this as this is a public forum that has no access to your account or can see what you have ordered. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Christopher_G
EE Community Support Team

‎29-10-2019 08:14 AM

Hi @Sue571

 

Welcome to the community.

 

Have a chat with our Mobile Care team on 150, they'll be able to check your order and make sure you get the items you need.

 

Let us know how you get on.

 

Chris

0 Helpful
Sue571
Explorer
In response to Christopher_G

‎29-10-2019 11:06 AM

Thank you for your advice it is now solved . A case and screen protector is on the way. 

Christopher_G
EE Community Support Team
In response to Sue571

‎29-10-2019 11:10 AM

Awesome, thanks for letting us know @Sue571.

 

Chris 🙂

0 Helpful