No account number

Cali137
Visitor

‎19-08-2020 07:45 PM

Hi I’ve just got payg WiFi mini 20g and I’m trying to create an account so I can check how much data I have left but it keeps asking for a account number but I don’t have one and I haven’t had one sent to my email when I registered it any ideas? Thanks 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎19-08-2020 07:50 PM

If you've registered an a/c you've already created it.

 

Text AL to 150 to see your remaining data.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team
In response to XRaySpeX

‎20-08-2020 09:01 AM - edited ‎20-08-2020 09:02 AM

Morning @Cali137 

 

Thanks for coming to the community.

 

Can you visit add-on.ee.co.uk, with a device connected to the WiFi, does this show your remaining data?

 

Are you using the My EE app or My EE online?

 

Thanks 🙂

 

Leanne.

0 Helpful