Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

No Service!

cheryl1961
Visitor

‎05-01-2021 06:47 PM

my cousin has been in turkey for nearly a year and her phone is now saying no service. Im trying to top up but I cannot get it to accept her number. Any help please

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-01-2021 06:54 PM - edited ‎05-01-2021 06:55 PM

If it's on PAYG, it sounds like it has gone into hibernation.

 

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

 

Also to benefit from EE roaming facilities you may only spend at most 2 months in any 4 away from UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Chris_B
EE Community Star
EE Community Star

‎05-01-2021 06:56 PM

@cheryl1961   When was this sim last used ? If it’s been over 6 months then the sim is now deactivated and it’s bin fodder.  To keep a payg sim active you have to use it at

least once every 3 months,  if it’s not used for 3 months it’ll go into hibernation then get a further three months to call customer services to get it reactivated so you can then use it.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful