No SIM card

[AnnaDB]

Hi I keep getting a message saying my SIM is not working. Restarting doesn't help. Nothing wrong with the network. Massively long queue on 150 and I can never get through. My phone is basically useless. What do I do? Thanks, Anna

[Chris_B]

@AnnaDB  take your Sim card out of your device and give it a clean with a damp cloth make sure it’s dry before you put it back into the device. 

[AnnaDB]

Hi Chris, thanks, I've done that but nothing seems to work. Occasionally the phone does work but 90% of the time it doesn't, and it's getting worse and worse. It's really annoying. Thanks though!

[Katie_B]

Good Morning @AnnaDB. 

Are you able to try your SIM in another device to see if this continues?

If it does, I would recommend a replacement SIM. 

Katie.

[AnnaDB]

Hi Katie, I've tried everything. I can't get through to EE on 150 and the site says I can't order a replacement online, so how can I get a replacement SIM? Many thanks, Anna

[Katie_B]

Hi @AnnaDB. 

Our phone lines are still open, please continue to hold past the automated system and a member of our team will be with you as soon as they can.

The team will then be able to help order your replacement SIM :),

Katie.

[AnnaDB]

Hi Katie, I've waited over 25 minutes twice now, and have never managed to get through to anybody. I can't really afford to spend more time waiting. Thanks, Anna

[Katie_B]

Hello @AnnaDB. 

I have sent you a private message, please take a look and get back to me. 

Katie 🙂