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No Caller ID

AsemAli
Investigator
Investigator

‎25-10-2021 10:19 PM

Hello, Just chaned to PAYG and Incoming mobile calls show as No Caller ID. Could you please advise?

 

0 Helpful
4 REPLIES 4
Jon_K
Former EE Employee

‎26-10-2021 08:31 AM

Hi @AsemAli.

 

Welcome to the community.

 

What phone are you using?

 

Does this happen with all calls that you receive, or just from one person?

 

Jon

0 Helpful
AsemAli
Investigator
Investigator
In response to Jon_K

‎26-10-2021 09:15 AM

Hello Jon

 

I'm using iPhone 12 Pro. 

 

The problem is happing with all numbsers calling me.

 

Had no issue before switching to PAYG; which was yesterday

 

Thanks

Asem

0 Helpful
AsemAli
Investigator
Investigator
In response to Jon_K

‎26-10-2021 10:36 AM

Hello @Jon_K 

 

I'm using iPhone 12 Pro. 

 

The problem is happing with all numbers calling me.

 

Had no issue before switching to PAYG; which was yesterday.

 

Thanks

Asem

0 Helpful
Jon_K
Former EE Employee
In response to AsemAli

‎26-10-2021 11:30 AM

Thanks @AsemAli.

 

Have you tried restarting your phone?

 

If you call someone from your phone, does your caller ID appear?

 

Jon

0 Helpful