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Lou1221
Visitor

‎26-10-2021 09:42 AM

I upgraded my phone to a Samsung and received it yesterday by DPD, everything works apart from calling when I receive a call or make a call it instantly disconnects and says I've got no Sim in. I went back EE yesterday and they gave me a new Sim card but it's still doing the same thing. I want go back EE as I'm thinking it's the phone not the Sim. Any advice?

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1 REPLY 1
Leanne_T
EE Community Support Team

‎26-10-2021 11:18 AM

Hi @Lou1221

 

Thanks for coming to the community. 

 

Does the same happen if you try the SIM card in another phone? 

 

Is this happening in every area? 

 

Thanks 🙂

 

Leanne.

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