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New upgrade

Lsw
Investigator
Investigator

‎07-04-2020 03:25 PM

Hi, I've just received my new phone upgrade. Transferred the data across from my old phone and the charger worked for about 10 mins before giving up. I've tried my old one which works (but isn't great) so I know it's the new charger. Could I get a replacement?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎07-04-2020 04:44 PM

Hi @Lsw 

 

You would need to speak to EE CS on 150. 

 

What device do you have?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Leanne_T
EE Community Support Team
In response to Northerner

‎08-04-2020 02:32 PM - edited ‎08-04-2020 02:36 PM

Hi there @Lsw

 

Thanks for coming to the community.

 

Sorry to hear your new charger isn't working for you; we will certainly help you with this.

 

@Northerner is correct, if you get in touch with us on 150, our Tech Gurus will go everything with you 🙂

 

Let us know how you get on.

 

Leanne.

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