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New sim?

clp6819
Explorer

Currently I am on PAYG and buy a pack each month.  I want to switch to a pay monthly sim only deal but would rather not go through the palava of having a new sim.  Is it possible to just switch from PAYG to pay monthly without a new sim?

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

Yes. You can do the switch online by Switch to pay monthly and save . Your existing PAYG credit will be carried over as credit towards your future bills. You keep your existing SIM & no. The plan on it is just switched to contract.

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Thanks for that information - much appreciated.  I followed the link and despite being logged in to myee it's asking for all my details and saying that my new sim will be delivered within 2-3 days.  I don't want to proceed in-case it doesn't link my existing account to the new one and sends me a new sim 😕

James_B
EE Community Manager
EE Community Manager

Hi @clp6819,

 

Welcome to the EE Community. 🙂

 

Please contact our sales team on 0800 956 6000. They'll be able to switch you straight across to pay monthly.

 

Thanks

 

James