New sim not working

[Wendywoo90]

My phone was unfortunately stolen the sim and phone was black listed I ordered a new sim and a new phone 

it came yesterday and all was fine 

I’ve woken this morning and I can’t make calls or texts and internet only works on the WiFi? 
Any idea ?? 

[James_B]

Hi @Wendywoo90,

Welcome to the EE Community. 🙂

Were you able to make calls and send texts yesterday?

Have you tried restarting your phone?

Thanks

James

[Wendywoo90]

Yes I was able to send texts and make calls yesterday 

yes all turned on and off and it’s still not working 

[James_B]

Hi @Wendywoo90,

Does the Network Status Checker show any problems in your area?

Thanks

James