New sim card wrong

[Rafaello157]

EE send me New sim card last week

Because stolen my Phone.

I give my old number. Its xxxxxxxxxxxl want's  this number

but send me sim card with reverse of the two last numbers.

xxxxxxxxxxx.

Please give me correct my old phone number because this is very important for me.

Thanks

Rafał

xxxxxxx

xxxxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[bristolian]

Hi @Rafaello157 

Have you activated your new SIM as per step 2 of this help page?

[Leanne_T]

Morning @Rafaello157 

Thanks for coming to the community.

Is the SIM card active but with the wrong mobile number?

If so, please get in touch with our customer care team, they will get this looked into for you.

Thanks.

Leanne.