Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

New phone

Tee193
Established Contributor
Established Contributor

‎06-10-2021 01:14 PM

Also my new phone I've just received has a tiny dint in the screen. I only noticed it because of the screen protector. Will this be covered on my contract if the screen went funny or do I need to tell a member of the team?

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎06-10-2021 02:05 PM

@Tee193  What phone ?  

0 Helpful
Tee193
Established Contributor
Established Contributor
In response to Chris_B

‎06-10-2021 02:07 PM

S21 5g

0 Helpful
Christopher_G
EE Community Support Team
In response to Tee193

‎06-10-2021 04:14 PM

Hi @Tee193

 

Welcome to the community.

 

If your device was damaged upon receiving it, I would recommend reporting this to our Mobile Care team as soon as possible.


Chris

0 Helpful
Tee193
Established Contributor
Established Contributor
In response to Christopher_G

‎06-10-2021 06:46 PM

Thank you for your response. I spoke to someone on 150 and they said I should be okay as it's only a minor fault. I said I wasn't overly bothered as it isn't effecting me plus they said as long as it's not effecting the screen than I should be fine, if it does get worse in the 14 day period I can take it into the store. They also said after those 14 days I can call up if there's any issues. The member of the team wasn't 100% about the situation either.

0 Helpful