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30-06-2020 09:08 PM
Am I able to change my new phone as I need a load of apps on my old phone which isn't compatible with my new one
30-06-2020 09:31 PM
Hi @Karlh1
Assuming you've bought your phone "direct" i.e. over the internet or phone, then you have standard 14days distance-selling-regulations to return any purchase. An EE mobile phone is no different. You can read EE's policy here
If you've bought your phone in a retail shop, then no you can't return it unless the shop explicitly agrees or the phone is faulty.
Although - what apps are you trying to use, on what phone?
30-06-2020 10:02 PM
The apps I'm using are for my diabetes and its on a Samsung
30-06-2020 10:05 PM
Sorry my new phone is a Huawei p40 pro
01-07-2020 08:30 AM
Hi @Karlh1.
Welcome to the community.
Are you downloading the apps from the Google Play Store?
Do you get any error messages?
Jon