New phone

Rhona29
Explorer

‎04-01-2021 07:58 AM

I ordered a new A 21s phone on 29th Dec and I haven't received a email whether it has been dispatched and no tracking number to trace it as my old phone isn't working. I wonder if you help find any information about it please 

                                                                                Thanks Rhona 

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2 REPLIES 2
BrendonH
Community Hero
Community Hero

‎04-01-2021 08:01 AM

There's no account access on here.

 

You'll need to call


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
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Leanne_T
EE Community Support Team

‎04-01-2021 08:59 AM - edited ‎04-01-2021 09:01 AM

Morning @Rhona29

 

Thanks for coming to the community.

 

The Samsung Galaxy A21s is currently showing in stock, I would suggest getting in touch with our Mobile Care team, they will be able to get your order looked into for you.

 

Let me know how you get on 🙂

 

Leanne.

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