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04-01-2021 05:08 AM
Anyone else's order tracker gone from expected delivery date of the 4th-9th of January back to awaiting confirmation? 🤔
04-01-2021 06:10 AM
Yea mines done this as well,
supposed to trade in my phone as well, they’ve sent the returns pack and if it’s not there by the 9th they’ll charge me £495, but I’ve not got my phone yet!
04-01-2021 08:39 AM
Hi @Aloismiles
Your trade in won't be expected until you receive your new phone.
If you get any more messages about that, I'd recommend speaking to our Mobile Care team.
Chris
04-01-2021 09:44 AM
Yes mine has changed from expected this week back to awaiting confirmation.
