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New phone with old sim only contract - old phone locked

AliMac90
Investigator
Investigator

‎21-11-2021 03:08 PM

Hi everyone,

 

I bought a new handset from Amazon and put my sim card from my old phone into new. I then factory reset old phone so I could give to my brother. I realised the handset is locked to EE (he's not with them) and I have a new sim only contract with new phone. Is there anyway I can unlock old phone or is it just locked forever to EE? 

 

Thanks in advance!

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎21-11-2021 03:28 PM

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
AliMac90
Investigator
Investigator
In response to XRaySpeX

‎21-11-2021 03:34 PM

The phone is from 2015 and has been under pay monthly then sim only contract with EE since then. If I remember correctly I bought from a 3rd party seller site which has since closed down. I'm just unsure if it can actually be unlocked or if I've made a huge error in factory resetting the phone!

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to AliMac90

‎21-11-2021 03:40 PM

To unlock an EE device not bought directly from EE you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
AliMac90
Investigator
Investigator
In response to XRaySpeX

‎21-11-2021 04:10 PM

Thank you so much, this is wonderful news. It is much appreciated!

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to AliMac90

‎21-11-2021 05:18 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful