Hi I ordered the Samsung Galaxy s21 with a monthly contract on the 14th September. I have only received my receipt through email and nothing since. And when I track it all it says is that it's been confirmed. I would like to know when I will be receiving my new phone and whys it taking for ages.
@Chrissy2122 It’s taking ages because Samsung have a parts issue. You’ll be waiting a while longer as all back orders have to be completed first. Some customers have already been waiting 2+ weeks.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
You could be waiting a while as I ordered the same phone yesterday (256gb) and the site said the phone will be dispatched once they receive more stock so could be a few weeks yet. The 128gb said within 14 days usually.
