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New phone&plan upgrade last month phone never arrived informed dpd,ee

Biggyk
Visitor

‎03-04-2021 11:16 PM

Took early upgrade beginning of last month phone still hasn’t arrived tracking shows phone is at pick up shop I have informed dpd,ee customer service s that phone is not at shop as tracking suggests so how come I been charged for new plan

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎04-04-2021 08:59 AM - edited ‎04-04-2021 09:01 AM

@Biggyk   DPD are not allowed to leave this anywhere except at your address.   You need to call customer services about this ASAP.  Please remember as much as you want the new device it needs to be investigated on what’s happened to the device that was sent out.    You’ve been charged because the device was sent to you and billing is automatic.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.