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New pay as you go sim not receiving calls

Burnzy2_4
Explorer

‎18-03-2021 06:24 PM

I got a pay as you go sim for my son so I can call him. I have registered it and still can't call the sim do I need to top up in order for it to receive calls ?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎18-03-2021 07:29 PM - edited ‎18-03-2021 07:29 PM

@Burnzy2_4 : Where is he?

 

You don't need to top-up to receive calls. They are free while in EU.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Burnzy2_4
Explorer
In response to XRaySpeX

‎19-03-2021 09:23 AM

In UK it says I'm sorry calls are not currently being connected to this number but I followed the instructions logged in and registered and it still won't work

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Burnzy2_4

‎19-03-2021 09:45 AM

Hi @Burnzy2_4,

 

Welcome to the EE Community. 🙂

 

Did you purchase a top up with the SIM? If you did, you'll just need to make a call or send a text to activate the SIM.

 

If you didn't, you'll need to top up and choose a pack to get started.

 

James

0 Helpful