New iPhone 13

[Amyb29]

Like most of you, I got the iPhone 12 Pro Max on release day, with Apple now confirming the new iPhone 13 to release next week, we will have to pay to upgrade?

[greenbadger]

I rarely place much faith in anything said on live chat. And always make sure to screen shot it if they do make claims like they have to some in this thread as those screenshots may be needed

[Stephanie24]

I have a sim only plan,I was going to upgrade to a handset deal 

[marc00s]

I asked this question this morning and was told by CS that the £100 would be waived

[Stephanie24]

I put in a complaint because 2 advisors said I could upgrade yesterday but today a advisor said I can’t 

[marc00s]

Geez. Relax. There are bigger things to get worked up about

[Stephanie24]

I’m annoyed because they promised me

[Leanne_T]

Hi @Stephanie24

Thanks for coming to the community. 

Please give us a call on 150 to discuss your early upgrade options. 

Thanks. 

Leanne.

[Stephanie24]

I don’t see the point because I’ve already been told that I can’t upgrade today

Sent from my iPhone

[Leanne_T]

Hi @Stephanie24

They will certainly get this looked into for you. 

Leanne.

[Stephanie24]

Will I be able to upgrade

Sent from my iPhone