New iPad sim problem

[Jpank]

Sim works fine in old iPad, but not recognised in new iPad. In Settings, my network provider isn’t an option. Requests a qr code, but I don’t have one. Any suggestions?

[Chris_B]

@Jpank  You don’t need a QR code you have a physical Sim card and a QR code is to move information from a Sim to the embedded Sim ( eSim ) that’s in the device. 

where did you get this device from ?  And have you tried a network reset on the device? 

[Jpank]

John Lewis

[Chris_B]

@Jpank   Can you see other networks listed?  

[Jpank]

How do I do network reset?

[Jpank]

Only two. Neither of them are mine (EE). I’ve never heard of either.

[Chris_B]

@Jpank  if you put the Sim card back in your old iPad does it then pick up a signal ?   

[Jpank]

Yes

[Chris_B]

@Jpank   Just to be sure you did put the sim in the new iPad the correct way round ? 

[Jpank]

Lol. Yes.