New contract sum card over a week, so possibly lost in post.

[Jasonspalmer]

Can someone please help me I ordered a contract sum card for my phone over ten days ago, I have received the bills but I haven't received the SIM card as yet, I think it has been lost in the post, thanks in advance

[Jasonspalmer]

Hi I ordered a new SIM card at least ten days ago and I haven't received it yet, I wanted to keep the same as my old pay as you go SIM, I don't know if this takes longer.

But I think it has been lost in the post, I have received the paper work but no SIM as yet.

Regards

[bristolian]

Hi @Jasonspalmer 

Did you use the switch to pay monthly service? If you did, the transfer would normally be done immediately with no need for a new SIM.

How did you order the new SIM?

[Jasonspalmer]

thanks for the reply bristolian I set up a yearly contract and when I signed up they was just a tick box to say you wanted to keep your current pay as you go phone number, I ticked it and they said they would send out a new SIM card, got an email saying it's on the way, if I didn't receive in seven days, report it.

I have just checked my balance on my pay as you go and it still gives me the balance.

I ordered through one of the link companies u switch I think that transfers you to the we website because it was ten pounds when I went through them.

I was hoping one of the staff can see the post and ask for details.

But thanks again for the reply.

[bristolian]

Sorry, I'm not clear whether this transfer was done through EE direct, or a third party - in which case you might need to contact them.

Was the email confirmation from EE directly?

[Jasonspalmer]

Thanks for the reply bristolian yes you go onto u switch, for abetter deal then the u switch site transfers you to the EE webpage for the deal, it just means you pay 10 pounds a month rather then the 15 it would cost on EE.

But the transaction is all EE I have received the bills but not the SIM card, and the bills are EE for the direct debit payments, I was hoping an adviser would comment and ask for details, but I will try phoning tomorrow.

Long story but I just moved house and didn't realise there is no land line option at the moment, as it's a new development and the council has to adopt the road before sky, bt ect can supply you with a land line, so I though I would get an EE contract sim till I can get a land line, so at the moment I have fibre broadband but no phone so I though I would see if anyone from EE asked for details, as I noticed other posts there were EE advisers asking for details.

But thanks for the comments.

Regards jason

[Katie_B]

Hello @Jasonspalmer. 

Thanks for coming to the community. 

I would recommend giving us a call so our customer care team can ensure your SIM has been posted and the transfer is happening. 

Katie 🙂