New Sim Works In Old Phone but not in New Phone

rachkn98
Visitor

‎23-06-2021 01:21 PM

New sim activated and tried in new phone (iPhone 12 Pro Max), no signal showing. I restarted the phone multiple times, tried restoring network settings like was suggested on another thread, and it still didn't work. I switched the new sim back into my old phone (iPhone 8 plus) and it worked instantly. Help please!

0 Helpful
2 REPLIES 2
Jon_K
Former EE Employee

‎23-06-2021 02:25 PM

Hi @rachkn98.

 

Welcome to the community.

 

Did you get the new phone through EE directly?

 

Have you tried a factory reset of the new phone?

 

Jon

EssexBoyEE
Ace Contributor
Ace Contributor

‎23-06-2021 02:58 PM

Has the new iPhone somehow been set for an eSim rather than a physical SIM, check in Settings.