New Sim Card.

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Donnyglasgow
Visitor

‎28-07-2021 05:27 PM

Hello,

My daughter has lost my phone, It was a sim only 2-year contract.

How do I get a new sim card to use ?

I can't get out of the house and I have been told I need to go to an EE shop !

 

Any help would be grateful.

Thanks

Donnyglasgow.

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Jon_K
Former EE Employee

‎28-07-2021 05:54 PM

Hi @Donnyglasgow.

 

Welcome to the community.

 

I'm sorry to hear this has happened.

 

As @XRaySpeX has mentioned, if you can get in touch with our Customer Care team they will be able to help you further.

 

Jon

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XRaySpeX
EE Community Star
EE Community Star

‎28-07-2021 05:40 PM

Report it to CS & they will block it & issue you with a replacement SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Jon_K
Former EE Employee

‎28-07-2021 05:54 PM

Hi @Donnyglasgow.

 

Welcome to the community.

 

I'm sorry to hear this has happened.

 

As @XRaySpeX has mentioned, if you can get in touch with our Customer Care team they will be able to help you further.

 

Jon