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New Sim Card

Macca04
Established Contributor
Established Contributor

‎05-03-2021 01:50 PM

Hi,

Have  just  moved  home   and  am  unable  to  get a  phone  signal  with  2 Sky sim cards of mine in phone and tablet  and  1 02 sim  card in my wife's  phone.

Troubling  connecting   mobile data  and  also  making  calls.

Phone works  fine  elsewhere  and  not moved to    a  remote  area.

I  put  details  on  link below    which  shows that   02  appears  weaker  than  EE  and  Vodafone in my  area.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/ofcom-checker.

Sky  have  tried  everything  to  get  a  signal  but  nothing  worked  and  they   have  said  that  I  can  be  released  from  my  contract.

No  EE   do  a  SIM  only  deal  and  could  they  check  the  signal  before  I  buy  it .?

 

Thanks

 

Ian.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-03-2021 02:07 PM

You can CHECK EE COVERAGE AND NETWORK STATUS 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bristolian
EE Community Star
EE Community Star

‎05-03-2021 02:16 PM

Hi @Macca04 

 

The only other factor to bear in mind, the Ofcom coverage site you've mentioned, includes "4G 800Mhz extended range" coverage in its predictions for EE.

 

That coverage is only available to pay-monthly EE customers with a compatible device, most current & recent phones do meet this criteria but no PAYG phone will currently be able to  access this service.

 

The EE coverage map that @XRaySpeX has linked to, does allow for this - and is therefore a better check to use.

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