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New SIM card not delivered

JaneyG24
Explorer

‎23-06-2020 08:06 PM

I ordered a new SIM card on Sat 13th June.( New handset so needed new size)  It still hasn't arrived in the post. How do I chase this up, please?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎24-06-2020 08:23 AM

@JaneyG24   You’ll need to call customer services about this.   You could book an appointment at your local EE store to get a replacement SIM card. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
JaneyG24
Explorer
In response to Chris_B

‎25-06-2020 09:41 PM

Tried, unsuccessfully, to get through to customer services, so have now booked an in-store appointment.   

Thanks for your help.

0 Helpful
Jon_K
Former EE Employee
In response to JaneyG24

‎26-06-2020 08:17 AM

Hi @JaneyG24.

 

Let us know how you get on with your appointment 🙂

 

Jon

0 Helpful