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New Pixel 5 arrived in a plastic bag?

surajchotalia
Contributor
Contributor

For anyone who received their Pixel 5 brand new from EE, how was the packaging? Did it come in an original box and did the Pixel have a plastic sticker wrapping on it or was it in a plastic bag? I ordered a brand new pixel 5 from EE just got it, however the phone doesn't have a plastic sticker wrapping around it that you peel off, even the void stickers are different EE own ones, not Google ones. My sister received her Pixel 5 from Carphone warehouse few days ago, hers wasn't in a plastic. Ag and had the screen sticker on it. I spoke with someone from Customer service who told me Google changed their packaging from time to time but why would they just slip it into a plastic bag and then into the box? It just doesn't seem right...did they me Good As New by mistake or am I just unnecessarily worrying here? 

 

 

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10 REPLIES 10
Leanne_T
EE Community Support Team

Hi @surajchotalia

 

I am sorry to hear this, and would love to help you get this looked into. 

 

I've sent you a private message for some extra details. 

 

Speak to you soon. 

 

Thanks. 

 

Leanne.