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16-04-2021 09:50 AM
For anyone who received their Pixel 5 brand new from EE, how was the packaging? Did it come in an original box and did the Pixel have a plastic sticker wrapping on it or was it in a plastic bag? I ordered a brand new pixel 5 from EE just got it, however the phone doesn't have a plastic sticker wrapping around it that you peel off, even the void stickers are different EE own ones, not Google ones. My sister received her Pixel 5 from Carphone warehouse few days ago, hers wasn't in a plastic. Ag and had the screen sticker on it. I spoke with someone from Customer service who told me Google changed their packaging from time to time but why would they just slip it into a plastic bag and then into the box? It just doesn't seem right...did they me Good As New by mistake or am I just unnecessarily worrying here?
17-04-2021 08:15 AM
I am sorry to hear this, and would love to help you get this looked into.
I've sent you a private message for some extra details.
Speak to you soon.
Thanks.
Leanne.