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Summeramohammad
Explorer

‎03-07-2021 10:10 PM

I am with a different provider and trying to join EE I have downloaded the App and it’s asking for the EE number that’s been sent to me I have entered that and in the correct format it’s not recognising the number

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎03-07-2021 10:12 PM

@Summeramohammad  Do you have a EE SIM card in your device?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Summeramohammad
Explorer
In response to Chris_B

‎03-07-2021 10:41 PM

Hi, yes I do I’ve tried both ways with my original SIM card and with EE SIM card in my phone 

0 Helpful
Christopher_G
EE Community Support Team
In response to Summeramohammad

‎04-07-2021 08:37 AM

Hi @Summeramohammed

 

Welcome to the community. 🙂

 

Are you transferring your old number from your previous provider with a PAC code? Is the new SIM card activated and showing an EE signal?


Chris

0 Helpful