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Never received my unlock email

Alz666
Investigator
Investigator

‎09-04-2021 08:06 PM

That's been WELL over the 24 hours and maximum 10 days I was promised on the live chat.

0 Helpful
13 REPLIES 13
James_B
EE Community Manager
EE Community Manager
In response to Alz666

‎10-04-2021 07:56 AM

Hi @Alz666,

 

Welcome to the EE Community. 🙂

 

What type of phone is it?

 

James

0 Helpful
Alz666
Investigator
Investigator
In response to James_B

‎12-04-2021 08:00 AM

It's a Samsung A5.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Alz666

‎12-04-2021 08:03 AM

Hi @Alz666,

 

Please get in touch with Customer Care so a member of the team can check the status of your unlock.

 

Thanks

 

James

0 Helpful
Alz666
Investigator
Investigator
In response to James_B

‎20-04-2021 08:20 AM

Well, that's two attempts with EE to get my phone unlocked and two instances where I've had no luck. £17 to some site in Poland got me all the unlock codes I needed within an hour. Which leads me to believe EE could have done that all along and just chose not to.

0 Helpful