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Never received my unlock email

Alz666
Investigator
Investigator

‎09-04-2021 08:06 PM

That's been WELL over the 24 hours and maximum 10 days I was promised on the live chat.

0 Helpful
13 REPLIES 13
Chris_B
EE Community Star
EE Community Star

‎09-04-2021 08:07 PM

@Alz666  You can not make a device unlock request via live chat.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Alz666
Investigator
Investigator
In response to Chris_B

‎09-04-2021 08:08 PM

I did, though. And I was promised it'd be done. And I have the transcript to prove it...

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎09-04-2021 08:08 PM

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Alz666

‎09-04-2021 08:09 PM

Promises, promises! From the wrong avenue.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Alz666
Investigator
Investigator
In response to XRaySpeX

‎09-04-2021 08:10 PM

Contract on EE, brand new from EE however many years ago. Wanted to give the handset to my son but it's locked to EE...

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎09-04-2021 08:10 PM

@Alz666  Where did you get the device from ?

and are you a contract or PAYG customer?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Alz666
Investigator
Investigator
In response to Chris_B

‎09-04-2021 08:12 PM

Currently PAYG, was contract for years until I got a work phone.

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Alz666

‎09-04-2021 08:14 PM

@Alz666  And where did you get the device from ?  This is very important 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Alz666
Investigator
Investigator
In response to Chris_B

‎09-04-2021 08:17 PM

From EE.

 

 

0 Helpful